Customer Service Agent

Location: Americas - Colombia

Work Mode: Remote – BYOD (Bring Your Own Device)

Department: Operations / Customer Support

Reports to: Team Leader

About the Opportunity

Influx is seeking experienced customer support professionals to join a healthcare-focused support team. We are looking for candidates with previous experience supporting healthcare organizations, medical providers, health insurance companies, healthcare technology platforms, or related healthcare accounts.

This role requires strong phone-based customer service skills, excellent communication, and the ability to assist customers with professionalism, empathy, and accuracy in a fast-paced environment.

If you have experience handling healthcare-related inquiries and are comfortable working in a high-volume call environment, we’d love to hear from you.

What You’ll Do

Provide Exceptional Customer Support

• Handle inbound and outbound customer calls professionally and efficiently
• Assist customers with healthcare-related inquiries and account support
• Deliver clear, accurate, and empathetic communication
• Document interactions thoroughly and maintain detailed records
• Resolve customer concerns while adhering to established processes and guidelines

Maintain Operational Excellence

• Manage high call volumes while maintaining quality standards
• Navigate multiple systems and applications simultaneously
• Demonstrate strong attention to detail and accuracy
• Escalate complex issues appropriately when required
• Meet productivity, attendance, and quality expectations

What We’re Looking For

Required Experience

• Previous experience working on a healthcare account, healthcare client, medical support program, health insurance provider, healthcare technology platform, or similar healthcare environment
• Minimum 2 years of customer service, contact center, or BPO experience
• Experience handling customer interactions primarily via phone support

Communication Skills

• Advanced to fluent English proficiency is required
• Excellent verbal communication skills with a professional phone presence
• Strong listening and comprehension skills
• Ability to communicate clearly and confidently with customers

Professional Skills

• Strong problem-solving and critical-thinking abilities
• Ability to work independently with minimal supervision
• Comfortable working in a fast-paced environment
• Reliable, accountable, and adaptable
• Open to coaching and continuous improvement

Availability

• Flexible to work varying shifts, including evenings, weekends, and holidays as required by business needs
• Strong attendance and schedule adherence

Technical Requirements (BYOD)

• Reliable high-speed internet connection
• Computer with a minimum Intel Core i5 processor or equivalent
• Noise-canceling headset

Why Join Influx?

• 100% remote opportunity
• Work within a growing team
• Join a global team supporting customers around the world
• Opportunities for growth and development
• Performance-driven environment with supportive leadership

If you have healthcare customer service experience, enjoy helping people, and can confidently handle customer calls in English, we encourage you to apply.